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FAQ 1

FAQ

General information

Where is the hotel located and how can it be reached?

Hotel Riviera is located in Fornaci 12 (Deiva Marina motorway exit).

What are the reception hours?

The reception desk is available to guests from 8 a.m. to 8 p.m.

What languages are spoken at reception?

Italian, English, French, and Spanish.

Can children stay at the facility?

Yes.

Are pets allowed?

No, we do not accept pets in the hotel.

Is there a tourist tax?

Yes, there is a tourist tax of €1.50 per person per day.

Check-in and check-out

What time can guests check in and check out?

Check-in: from 12 noon
Check-out: by 10:30 a.m.

How does check-in at the hotel work?

- Compilation of documents by the reception
- Provision of all necessary information

Is it possible to check in early?

When possible, yes: it depends on room availability.

Is it possible to postpone check-out?

No, it is not possible to postpone check-out beyond the scheduled time.

Facilities and services

Is there a shuttle service to/from the property?

No, we do not offer a shuttle service.

Is there parking available on site?

Yes, our guests can leave their cars in our private parking lot free of charge.

Is there an electric charging station?

We do not have electric car charging stations at the hotel. However, there are some available in the town.

Does the hotel have an elevator?

No, the building does not have an elevator.

Does the hotel have a concierge service?

No, the hotel does not offer concierge service.

Is there a luggage storage service?

Yes, the service is available to our guests.

Does the property have Wi-Fi?

Yes, Wi-Fi is available and free throughout the property.

Does the hotel have a private beach or beach club?

Yes, as an extra cost .

Rooms

Which are the comfort of the rooms^

All rooms have a furnished terrace.

Do you have accessible rooms?

No, the hotel does not have accessible rooms.

Are baby cots and chiuldren's beds available?

Yes.

Breakfast

Is breakfast included?

Yes, the room rate includes breakfast.

What time is breakfast served?

Breakfast is served from 7:30 to 10:30 a.m.

Where is breakfast served?

Breakfast is served in the lobby restaurant area.

What type of breakfast is served?

We offer both sweet and savory breakfast options. All our products are of high quality, with homemade cakes and pastries.

Are there options for celiacs, vegetarians, and vegans?

Yes, we can prepare simple but always delicious dishes suitable for everyone’s needs. However, guests must make a clear request in advance.

Restaurants and Bar

Is there a restaurant on site?

Yes, the restaurant is open to guests for dinner from 7:30 p.m to 8:30 p.m.

Are there options for celiacs, vegetarians, and vegans?

Yes, we can prepare simple but always delicious dishes to suit everyone's needs. However, guests must always make an explicit request in advance.

Is there a bar on site?

Yes, our bar is open every day from 7:30 a.m. to 11 a.m.

SPA, swimming pool and gym

Is there a swimming pool on site?

Yes, included in the room rate.

What are the pool hours?

The pool is open daily from 10 a.m. to 9:30 p.m.

Are pool towels provided?

Yes, at a price of €3 each.

Activities, experiences, and events

Do you organize tours and excursions?

No.

Is it possible to organize weddings or private events?

Yes, but we ask that you contact the hotel so that we can work together to determine how best to organize the event.

Payments and cancellations

Which credit cards are accepted for payment?

All credit cards are accepted, except American Express.

What are the cancellation terms?

Cancellation terms may vary depending on the booking period and package chosen. We therefore ask you to contact the property for more information.